This Privacy Policy describes how PETLY LIMITED (“we”, “us”, or “our”) collects, uses, and discloses your personal details when you visit or make a purchase from www.cushionpawpad.com (the “Site”).
We operate in compliance with the New Zealand Privacy Act 2020, the European Union General Data Protection Regulation (GDPR), and applicable United States federal and state privacy statutes.
1. DATA CONTROLLER
For the purposes of applicable data protection legislation, the data controller responsible for your personal details is:
- Company Name: PETLY LIMITED
- NZBN: 9429053356802
- Address: 94b Union Road, Howick, Auckland, 2014, New Zealand
2. PERSONAL DETAILS WE COLLECT
When you interact with the Site, we collect specific details necessary to manage your interactions and fulfil your orders. This includes:
- Identity and Contact Details: First name, last name, billing address, shipping address, email address, and telephone number.
- Transaction Details: Elements concerning payments to and from you, and details of products purchased from us.
- Technical and Usage Details: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and data regarding how you use our website via standard tracking identifiers (cookies).
3. PAYMENT PROCESSING
All financial transactions on our Site are processed through our third-party payment gateway provider, Stripe.
When purchasing a product, your payment details are transmitted directly to Stripe. We do not store, retain, or have access to your full credit card numbers or sensitive financial authentication details on our servers. The collection, utilisation, and storage of your financial details by Stripe are governed directly by Stripe’s own privacy documentation and compliance framework.
4. HOW WE UTILISE YOUR DETAILS
We process your personal details based on legitimate lawful grounds, including the performance of contracts, statutory compliance, and our legitimate commercial interests:
- To manage, process, and deliver your orders to your specified destination.
- To maintain correspondence with you regarding order statuses or inquiries.
- To comply with regulatory, accounting, tax, and statutory duties applicable to businesses registered in New Zealand.
5. DATA RETENTION PERIODS
We retain personal details only for the timeframe necessary to satisfy the objectives for which they were gathered, in accordance with European, United States, and New Zealand legal obligations.
- Financial and Transactional Records: Invoice details, order histories, and sales records are retained for a period of 7 years to satisfy New Zealand statutory tax requirements and international accounting standards.
- Customer Communication Records: General enquiries, emails, and correspondence are retained for up to 2 years following the final interaction to maintain continuity of service.
- Technical and Analytics Data: Information gathered via standard analytical identifiers is retained for a maximum period of 14 months.
Upon the expiration of these defined periods, your details are either permanently erased from our systems or completely anonymised.
6. INTERNATIONAL DATA TRANSFERS
As an entity established in New Zealand, the personal details we collect will be transferred to, stored, and processed in New Zealand.
The European Commission has formally recognised New Zealand as providing an adequate level of data protection (Adequacy Decision), ensuring that your data remains subject to robust statutory protection. For customers residing in the United States and Europe, standard contractual protocols are implemented to preserve data integrity during cross-border transfers.
7. YOUR STATUTORY RIGHTS
Depending on your place of residence (such as the United Kingdom, European Union, United States, or New Zealand), you hold specific statutory protections regarding your personal details:
- The Right to Access: You may request a copy of the personal details we maintain about you.
- The Right to Rectification: You may request the modification of inaccurate or incomplete personal details.
- The Right to Erasure: You may request the deletion of your personal details, subject to specific statutory or financial retention overrides.
- The Right to Restrict or Object to Processing: You may object to, or request that we limit, the processing of your personal data under certain conditions.
- The Right to Data Portability: You may request that we transfer collected details to another entity or directly to you.
To exercise any of these rights, please contact us using the communication options provided below.
8. DATA SAFEGUARDS
We implement appropriate commercial, administrative, and technical protocols intended to preserve the integrity of your personal details and mitigate risks involving loss, alteration, or unauthorised access. Please be aware that no transmission method over the internet or electronic storage infrastructure is entirely infallible; consequently, we maintain standard industry operational practices to manage risks appropriately.
9. CONTACT INFORMATION
If you have questions regarding this Privacy Policy or wish to invoke your statutory rights, please contact our privacy compliance team:
- Company Name: PETLY LIMITED
- Email: pet@cushionpawpad.com
- Postal Address: 94b Union Road, Howick, Auckland, 2014, New Zealand
- Telephone: +642102879094
We aim to review and respond to all formal privacy inquiries within 48 hours.
