1. Corporate Identity and Billing Information
The website www.cushionpawpad.com is operated by PETLY LIMITED, a legal entity registered in New Zealand with New Zealand Business Number (NZBN) 9429053356802. The registered corporate address is 94b Union Road, Howick, Auckland, 2014, New Zealand.
For all completed transactions on this website, the charge will be recorded on your financial statement under the billing descriptor: PETLY LIMITED.
2. Accepted Payment Methods and Processing
We accommodate several payment methods to facilitate your purchase, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and standard digital wallets.
Transactions are managed by Stripe, our appointed payment processor. Stripe conducts routine risk assessments and monitors transactions for anomalous activity to support standard financial compliance protocols. Buyers are not required to hold or log into a Stripe account to complete their transaction.
3. Data Privacy and Cookie Consent
In alignment with data protection regulations across New Zealand, the European Union, and the United States, we maintain a commitment to data privacy. Non-essential cookies are restricted and will only be deployed if you explicitly consent by selecting the “Accept” option on our website’s cookie banner. Detailed information regarding data management can be reviewed in our full Privacy Policy.
4. Order Dispatch
Following the successful completion of the payment process, order fulfilment and dispatch timeframes will proceed in accordance with our established Shipping Policy.
5. Customer Enquiries
For any questions regarding billing or transaction statuses, please communicate with our support desk via the following channels:
- Email: pet@cushionpawpad.com
- Telephone: +642102879094
- Mailing Address: 94b Union Road, Howick, Auckland, 2014, New Zealand
We review incoming correspondence systematically and endeavour to provide a response to email enquiries within 24–48 hours.
